Shipping policy

Soccer World will dispatch your goods in the most efficient and reliable manner. This will be done at our sole discretion. Domestic orders are normally despatched within two (2-3) working days for in-stock items. If for any reason we cannot fill your order we will contact you within 7 working days.

DELIVERIES

Deliveries are to Australian destinations only. Orders are currently shipped with Australia Post, Couriers Please and Fastways couriers, but our courier service may be changed at our discretion.

Terms and conditions of delivery services vary from time to time and are beyond our control. There are several places to which Australia Post has conditional delivery, i.e. there may be weight limits due to subcontractors, high-rise building limits, remote location requirements, etc.

Please note that we cannot deliver to Post Office Boxes – always provide a street address. For approved account customers you will receive an invoice with your order.

SPECIAL DELIVERY INSTRUCTIONS

You may add special delivery instructions as you place your order e.g. leave the parcel at the back door; however, we will not take responsibility if you do not receive it for any reason nor can we track the postal progress of the parcel.

If you are not available to sign on delivery, freight companies may leave small orders in a safe area e.g. letterboxes or by the front door. Larger orders may be returned for redelivery or you may be advised by a card in your mailbox when and where parcels are available for collection.

If you do not receive your Receipted Delivery parcel/s, or one or more are missing you can notify us by email at stafford@soccerworld.com.au include the Receipted Delivery barcode numbers of any parcels you have received and a telephone number where we can contact you. We will advise you of our progress tracking the missing articles.

Click & Collect

Click & Collect by default is from Soccer World Stafford. Orders can be picked up Monday to Friday 9 am to 5 pm and Saturday 9 am to 2 pm once you have been notified that your order is ready for collection.

Store Location

  • Soccer World Stafford 1/241 Stafford Road, Stafford 4053

    Please wait until your order has been processed and is available for pickup. You will be notified via email after you have submitted your order. If your order is urgent, please call in advance to arrange priority service.

    Shipping Delays due to Fraud Prevention

    Shopify's built-in fraud analysis uses machine learning algorithms to help identify suspicious orders. If an order has being flagged as suspicious, Soccer World will put the order hold, investigate the issue and only proceed to dispatch the order when it has been cleared.